Privacy Policy

1. Who We Are

Jackpot Collectibles (“we”, “us”, “our”) sells authenticated trading card singles, graded cards, sealed product, and accessories through jackpotcollectibles.com.au. This policy explains what personal information we collect, how we use it, and the choices you have, consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

• Account & contact details: name, email address, phone number, shipping and billing addresses.
• Order information: items purchased, order value, and order history.
• Payment information: processed directly by Stripe — we do not store your full card details on our own servers.
• Trade-in submissions: descriptions and photos of items you submit for a sell/trade-in offer.
• Usage information: pages visited and general interaction with the site, collected automatically.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and customer support
• Review and respond to trade-in / sell-your-collection submissions
• Send order confirmations, shipping updates, and (if you've opted in) newsletter emails
• Maintain your account, wishlist, and order history
• Improve our website and product offering
• Meet our legal and regulatory obligations

4. Who We Share Information With

We share information only where necessary to run the store, with services including:

• Stripe — payment processing
• Supabase — database and account authentication
• Cloudinary — image hosting for product and trade-in photos
• Resend — transactional and account emails
• Shipping carriers — to deliver your order

We do not sell your personal information to third parties.

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, including encrypted data storage and secure payment processing through Stripe. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and request corrections. You can view and update most of your details directly in your account, or contact us using the details below.

7. Cookies

We use cookies to keep you logged in, remember your cart, and understand how the site is used. You can control cookies through your browser settings, though some site features may not work correctly if you disable them.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “last updated” date.

9. Contact Us

If you have questions about this policy or how your information is handled, please contact us.