Returns

30-Day Returns

We accept returns within 30 days of delivery for graded cards, raw singles, and accessories, provided the item is in the same condition it was received in. Graded card slabs must be returned unopened and undamaged — a cracked or opened slab cannot be accepted for return.

Sealed Product

Sealed product (booster boxes, elite trainer boxes, etc.) can only be returned if it remains factory sealed. Once opened, sealed product is final sale, except where required by the Australian Consumer Law (for example, if the item was defective or not as described).

How to Start a Return

1. Contact us with your order number and the reason for return.
2. We'll confirm eligibility and send you return instructions.
3. Once we receive and inspect the returned item, we'll process your refund.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item. Original shipping costs are non-refundable unless the return is due to our error (wrong item sent, item not as described, or defective).

Return Shipping

Return shipping is at the customer's expense unless the return is due to our error. We recommend using a tracked shipping method for returns, as we cannot process a refund for an item that doesn't arrive back to us.

Damaged or Incorrect Items

If your order arrives damaged or isn't what you ordered, please contact us within 7 days of delivery with photos of the item and packaging, and we'll sort out a replacement or refund at no cost to you.